CV
Table of Contents
Summary #
As a technical communicator with over 8 years of experience in software product documentation, I create user goal-focused content for technical audiences. In addition to creating new feature documentation for test engineers, software developers, and system administrators, I have conducted content improvement projects to increase usability and maintenance of existing documentation. My primary authoring tool has been DITA XML, both in a CCMS and a docs-as-code environment. Based in Austin, Texas, I have a history of productive collaboration with on-site and remote teams.
Professional Experience #
Oracle #
2024-2025 • Senior User Assistance Developer
- Authored task-based content for networking and web console components of Oracle Linux
- Used AI tools (Oracle Code Assist) to aid in research, brainstorming, and first draft generation
- Updated systemd, networking, and KVM storage configuration content to improve organization and adherence to DITA markup standards
- Evaluated the feasibility of upgrading documentation from the DITA 1.2 to 1.3 specification to take advantage of newer content reuse mechanisms, including keyscopes and branch filtering
- Reviewed, tested, and updated Oracle Linux 9 content for validity and publication with the initial Oracle Linux 10 release
- Handled the publishing process for tutorial content in Markdown files, applying the proper metadata to produce intended web output
National Instruments #
2017-2023 • Senior Technical Writer
- Established documentation plans and schedules in coordination with product owners, engineering managers, and lead software engineers
- Conducted research on new products and features by interviewing software engineers, studying feature specifications, and testing pre-release software
- Authored procedural, conceptual, and reference content about new software features for an audience of test developers
- Collaborated with technical and peer reviewers in a docs-as-code environment to publish quality technical information
- Audited legacy documentation and performed incremental improvements to information architecture, writing style, and publishing efficiency
Neverfail #
2016 • Associate Technical Writer
- Authored user and administrator guides for cloud management platform and remote desktop service
- Authored documents using DITA XML and customized the DITA-OT for PDF and WebHelp outputs
- Deployed and networked virtual machines in VMware vSphere to test procedures
Zenoss #
2013 • Technical Writer Intern
- Converted company’s existing XML documentation from DocBook to DITA specification
- Edited and formatted release notes for a customer deployment
Skills #
| Category | Details |
|---|---|
| Content Creation | Structured Authoring • Information Architecture • Editing • Proofreading |
| Markup Languages | DITA XML • HTML/CSS • Markdown |
| Authoring Tools | oXygen XML Editor • XMetaL XML Editor • Tridion Docs |
| Version Control | Git • Subversion • Perforce |
| System Administration | Linux (RHEL and derivatives) • systemd • NetworkManager |
| DevOps | GitHub • GitLab • Azure DevOps |
| Scripting and Programming | Python • bash |
| Virtualization | KVM, QEMU, libvirt • VirtualBox • Hyper-V • VMware |
| Productivity | Confluence • LucidChard |
| Project Management | Agile/Scrum • Jira • Trello |
Education #
| Institution | Award |
|---|---|
| University of North Texas Denton, TX |
Bachelor of Music in Jazz Studies |
| Austin Community College Austin, TX |
Certificate in Business and Technical Communication |