CV

Summary

As a technical communicator with over 8 years of experience in software product documentation, I create user goal-focused content for technical audiences. In addition to creating new feature documentation for test engineers, software developers, and system administrators, I have conducted content improvement projects to increase usability and maintenance of existing documentation. My primary authoring tool has been DITA XML, both in a CCMS and a docs-as-code environment. Based in Austin, Texas, I have a history of productive collaboration with on-site and remote teams.

Professional Experience

Oracle

2024-2025 ∙ Senior User Assistance Developer

  • Authored task-based content for networking and web console components of Oracle Linux

  • Used AI tools (Oracle Code Assist) to aid in research, brainstorming, and first draft generation

  • Updated systemd, networking, and KVM storage configuration content to improve organization and adherence to DITA markup standards

  • Evaluated the feasibility of upgrading documentation from the DITA 1.2 to 1.3 specification to take advantage of newer content reuse mechanisms, including keyscopes and branch filtering

  • Reviewed, tested, and updated Oracle Linux 9 content for validity and publication with the initial Oracle Linux 10 release

  • Handled the publishing process for tutorial content in Markdown files, applying the proper metadata to produce intended web output

National Instruments

2017-2023 ∙ Senior Technical Writer

  • Established documentation plans and schedules in coordination with product owners, engineering managers, and lead software engineers

  • Conducted research on new products and features by interviewing software engineers, studying feature specifications, and testing pre-release software

  • Authored procedural, conceptual, and reference content about new software features for an audience of test developers

  • Collaborated with technical and peer reviewers in a docs-as-code environment to publish quality technical information

  • Audited legacy documentation and performed incremental improvements to information architecture, writing style, and publishing efficiency

Neverfail

2016 ∙ Associate Technical Writer

  • Authored user and administrator guides for cloud management platform and remote desktop service

  • Authored documents using DITA XML and customized the DITA-OT for PDF and WebHelp outputs

  • Deployed and networked virtual machines in VMware vSphere to test procedures

Zenoss

2013 ∙ Technical Writer Intern

  • Converted company’s existing XML documentation from DocBook to DITA specification

  • Edited and formatted release notes for a customer deployment

Skills

Category

Details

Content Creation

Structured Authoring ∙ Information Architecture ∙ Editing ∙ Proofreading

Markup Languages

DITA XML ∙ HTML/CSS ∙ Markdown

Authoring Tools

oXygen XML Editor ∙ XMetaL XML Editor ∙ Tridion Docs

Version Control

Git ∙ Subversion ∙ Perforce

System Administration

Linux (RHEL and derivatives) ∙ systemd ∙ NetworkManager

DevOps

GitHub ∙ GitLab ∙ Azure DevOps

Scripting and Programming

Python ∙ bash

Virtualization

KVM, QEMU, libvirt ∙ VirtualBox ∙ Hyper-V ∙ VMware

Productivity

Confluence ∙ LucidChard

Project Management

Agile/Scrum ∙ Jira ∙ Trello

Education

Institution

Award

University of North Texas Denton, TX

Bachelor of Music in Jazz Studies

Austin Community College Austin, TX

Certificate in Business and Technical Communication